{"id":189,"date":"2012-10-17T19:16:26","date_gmt":"2012-10-17T19:16:26","guid":{"rendered":"http:\/\/people.unica.it\/hotelmanagement\/?page_id=189"},"modified":"2012-10-30T20:34:36","modified_gmt":"2012-10-30T20:34:36","slug":"business-english","status":"publish","type":"page","link":"https:\/\/people.unica.it\/hotelmanagement\/programmi\/personaldvlp\/business-english\/","title":{"rendered":"Business English"},"content":{"rendered":"<p>1.\u00a0<span style=\"text-decoration: underline;\">The fundamentals of formal discours<\/span>e<\/p>\n<p>Noting the differences between informal and formal discourse. Oral: focusing on customer relations, interview practices and making arrangements on the telephone. Written: focusing on CV and cover letters, emails and B2B communication.<\/p>\n<p>2.\u00a0<span style=\"text-decoration: underline;\">Customer-service (Arranging and problem solving) <\/span><\/p>\n<p>First Impressions: welcoming guests, conversing with guests, ensuring confidence in guests. Dealing with complaints (face to face discourse\/ telephone discourse). Organisation (travel arrangements\/ special requests)<\/p>\n<p>3.\u00a0<span style=\"text-decoration: underline;\">Meeting and Presentations<\/span><\/p>\n<p>Giving Presentations: theory and practice. Making proposals. Meeting management (including describing trends\/ business strategies).<\/p>\n<p>4.\u00a0<span style=\"text-decoration: underline;\">Promoting the hotel and facilities<\/span><\/p>\n<p>Publicity campaigns: selling and promoting the hotel\u2019s facilities. Identifying target markets and creating appropriate publicity. Negotiating with service providers and decision-making.<\/p>","protected":false},"excerpt":{"rendered":"<p>1.\u00a0The fundamentals of formal discourse Noting the differences between informal and formal discourse. Oral: focusing on customer relations, interview practices and making arrangements on the telephone. Written: focusing on CV and cover letters, emails and B2B communication. 2.\u00a0Customer-service (Arranging and problem solving) First Impressions: welcoming guests, conversing with guests, ensuring confidence in guests. Dealing with <a href='https:\/\/people.unica.it\/hotelmanagement\/programmi\/personaldvlp\/business-english\/' class='excerpt-more'>[&#8230;]<\/a><\/p>\n","protected":false},"author":252,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-189","page","type-page","status-publish","hentry","post-seq-1","post-parity-odd","meta-position-corners","fix"],"publishpress_future_action":{"enabled":false,"date":"2026-04-15 14:26:24","action":"Draft","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/pages\/189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/users\/252"}],"replies":[{"embeddable":true,"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/comments?post=189"}],"version-history":[{"count":6,"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/pages\/189\/revisions"}],"predecessor-version":[{"id":599,"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/pages\/189\/revisions\/599"}],"up":[{"embeddable":true,"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/pages\/26"}],"wp:attachment":[{"href":"https:\/\/people.unica.it\/hotelmanagement\/wp-json\/wp\/v2\/media?parent=189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}