Business English

1. The fundamentals of formal discourse

Noting the differences between informal and formal discourse. Oral: focusing on customer relations, interview practices and making arrangements on the telephone. Written: focusing on CV and cover letters, emails and B2B communication.

2. Customer-service (Arranging and problem solving)

First Impressions: welcoming guests, conversing with guests, ensuring confidence in guests. Dealing with complaints (face to face discourse/ telephone discourse). Organisation (travel arrangements/ special requests)

3. Meeting and Presentations

Giving Presentations: theory and practice. Making proposals. Meeting management (including describing trends/ business strategies).

4. Promoting the hotel and facilities

Publicity campaigns: selling and promoting the hotel’s facilities. Identifying target markets and creating appropriate publicity. Negotiating with service providers and decision-making.